Support
How can we help?
Answers to the most common questions about Eloqia. Can’t find yours? Write to our support address (coming soon) and we’ll get back to you.
How do I start reading?
Open Discover, pick a book at your level and tap Start Reading. Tap any word for its meaning; the play button reads the page aloud.
How do I save a word?
Tap the word while reading, then Save on its card. Saved words appear in Vocabulary, where short reviews help you remember them.
How do I restore Premium on a new iPhone?
Sign in with the same Apple ID, then open Settings → Restore Purchases, or tap Restore Purchases on the Premium screen.
How do I cancel Premium?
Open Settings on your iPhone → your name → Subscriptions → Eloqia → Cancel Subscription. Cancel at least a day before it renews; you keep Premium until the end of the paid period.
Can I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
How do I delete my account?
In the app: Settings → Delete Account. Your account and all its reading progress, saved words and settings are deleted permanently. Cancel an active subscription separately in your Apple ID settings.
The narration doesn't play
Check that your iPhone isn't in silent mode for media and that the volume is up. Narration for pages you haven't opened before needs an internet connection.
Contact
Email our support address (coming soon). Please include your iPhone model, iOS version and the app version (Settings in the app, at the bottom). See also our Privacy Policy and Terms of Use.
Eloqia is made by Ömer Faruk Aydın.